Privacy Policy
FP Soft Services AS is the data controller for the processing of personal data as described in this privacy policy. In this privacy policy, we explain what kind of personal data we store and how we process it. This privacy policy applies to: http://fornebuporten.no
Personal data we collect and process
We process the following categories of personal data:
Basic information: Name
Contact information: Address, phone number, email address
Customer activity: Reading and action history from apps, websites or electronic communications we send out, as well as technical information about the devices you use.
Cookies: see our information about cookies here: http://fornebuporten.no/cookies
The personal data is collected directly from you, through information you provide to us and in connection with your use of our services and products.
How we use personal data
Service delivery/entering into agreements
We use your personal data to fulfil our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Customer relationship management
We use your personal data to manage our customer relationship with you. This may include customer service, complaint handling and error correction relating to your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Analysis, business development and service improvement
We continuously work to develop and improve our services and products. Much of this work involves analysing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.
Personalised user experience
We tailor the user experience and our communications to your customer relationship, and we use personal data to do so. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and marketing
We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You can opt out of parts of this processing, for example by opting out of receiving emails from us. In addition, we may ask for your consent to use your personal data for profiling, where we infer interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.
Your rights
If you wish to exercise any of your rights, please contact us at post@fornebuporten.no.
Right of access
You can request a copy of all the information we process about you. Contact us at the email address above to exercise your right of access.
Right to rectification
You have the right to ask us to correct or supplement information that is inaccurate or misleading.
Right to erasure
You have the right to have your personal data erased without undue delay. You can therefore ask us to delete information about you at any time. Please note, however, that information we are required to retain due to other legal obligations (such as the Norwegian Bookkeeping Act) will not be deleted.
Restriction of processing
In some situations, you may also ask us to restrict the processing of your personal data. You can do this by managing your consents or opt-outs in our solutions.
Right to object
If we process your personal data on the basis of our tasks or a balancing of interests, you have the right to object to our processing of your data. You can do this by managing your consents or opt-outs in our solutions.
Data portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Contact us at the email address above to receive your personal data.
You can complain about our processing of personal data
We hope you will let us know if you believe we are not complying with the rules of the Norwegian Personal Data Act. Please first contact us through the channel you have already established with us. You can also file a complaint about our processing of personal data with the Norwegian Data Protection Authority (Datatilsynet).